In summary, DOCSIS 3.1 is a good thing. Forum discussion: Does anyone here use the Spectrum Hitron E31T2V1 DOCSIS 3.1 cable modem? Not sure if it’s just the same as you identify but it looks the same. I recently upgraded my Spectrum broadband service to their 1GB plan. 2. I get refused using 192.168.100.1 or 192.168.0.1. Is there a setting inside the Asus that needs changed. Power — the power light simply lets you know that the modem or router is plugged into a power source. 3. I cannot find a manual for this modem, either. As for your other issue for software to monitor for dropped broadband connections, I cannot think of a solution. That being said, there might be enough to get a feel about what the Spectrum E31T2V1 cable modem is all about. I’m planning on switching to their Technicolor E31TV21 to see if this resolves the problem as it carries the Broadcom chipset instead. Thank you very much for this site. Similar to routers, most modems (both Cable and DSL) have a light dedicated to the broadband connection. Your email address will not be published. I would get a Spectrum tech out pronto. What is the cause behind this blinking red light? Other than create login + passwords for the wireless settings I touched nothing else. Wired local network connections should have at least Cat-5E cables, and devices 1 gig ports. Went today to buy a new modem and they still can’t get a good signal on it. I do not know if you are buying Nascar as a service from Spectrum, or it is a separate app. read more. It is a Uverse modem, says 3801HGV. Leave the modem alone for 2 minutes, at a minimum. read more. I have seen these on eBay and Amazon too, and neither company does a lot of vetting of their sellers. Though I don’t do much gaming, I send and receive a lot of data through the modem. Hopefully one of our readers can offer a better solution. connect a modem and a television to the same wall outlet, you must use a cable line splitter (not included). However, getting someone higher up the chain-of-command may bring you better results, it did for me. There might be an issue from the ISP’s end. Perhaps I will have to completely replace all my 2.4g dependent smart devices. The Battery status indicator light will begin to blink when the reserve capacity of the battery in your telephone modem reaches about 60 minutes. We only use PepLink router. You also have the option to opt-out of these cookies. So…., log into your router and turn off the firewall. thank you for this information source. Connect the new router to the gateway’s Ethernet port. Regardless, my security cameras, water sensor alarms, and smart plugs that rely on 2.4g are now dead. Locate your eMTA Digital Phone Modem. So I tried switching back to my Nighthawk Router after they left. Here are 4 things you might try: (1)If I understand, speed tests both “to” and “from” the modem provide 1gig speeds. Because you are losing connections, have a Spectrum tech check/or replace connections outside both to your home and from the nearest cable source (telephone pole or junction box). Damaged Splitter: Splitter is a device used to split the incoming internet connection among your TV, phone, and Internet devices. Thanks, I tried to access the modem and no joy, timed out as well. Connect the Ethernet cable (supplied) to a Ethernet port on the back panel of the modem and connect the other end to the Ethernet port of a PC. The cable had actually worn through and the wire was exposed. Modem: SAC2V1K and E31U2V1. I can ping 192.168.0.1 or 192.168.100.1 but can’t see the login screen for the modem on either xx.100.1 or 0.1. I used a laptop on the WAN set to static 192.168.0.10. at&t 50mb on copper is not for me. This morning a tech came again and switched my modem out for the exact same one. Bridge mode is where you can use a separate router with your existing Spectrum modem/router combo. Verify that both bands are broadcasting. Cable Operators across the world have adopted DOCSIS standards for providing Internet data, voice, and video services using existing cable TV systems(1). ANOTHER WAY TO CHECK THAT YOUR BATTERY IS To get all the specs on the E31_2V1, click HERE (Spoiler Alert: They are impressive). connect a modem and a television to the same wall outlet, you must use a cable line splitter (not included). Also, I have VOIP, so my phones went down every time there was an internet disconnect, only to return online after the routers, modem, and hardware firewall came back to life. I also use Ping Plotter but STC shows realtime continuous. Now try Nascar. If you are getting “fantastic” speed to your modem, your Spectrum should check the speed coming from the modem, if it drops, the modem is the problem. Normally, when the batteries run out, the remote either works intermittently or refuses to work at all. the battery icon keeps blinking only. So, these are some of the issues that might be causing interference or complete outage of your internet connection resulting in that continuous US/DS light blinking. Put it on a stand alone PC with only this pgm running. I just bought my own. Were speeds taken from an ether-net port directly from the router? Before purchasing a new router, here are some suggestions: Check with Spectrum and see if you have the correct router and or modem for the speed of your new internet plan. I just upgraded because we were having problems with streaming that kept buffering. Disconnect the modem from power by unplugging the power cord and taking out any batteries. Verify that the ether-net cable you are using is cat 5e or higher, and that all switches/hubs are rated a 1gig transfer. Our last speed test on wifi (through TV) was 107mbps, so I starting to wonder if it is a router issue. Thanks, K. No configuration for the WAN port on the router should be needed, – just plug your modem into it. If you are only seeing 5G, then the 2.4g band is not running. I have had issues with Spectrum’s routers (finally bought my own), but the modem (with the Broadcom chipset) has performed like a champ. I had no issue on the Docsis 3.0 Arris using 192.168.100.1. Fortunately, the modem’s default settings met the needs of my network. All three techs said what a shame it was that I exchanged the equipment. Slightly lower. They are not really durable. I have the Spectrum E31T2V1 and using it with an old Netgear WiFi router. I said no. This even includes sending texts using wifi, it’s crazy. I now only have access to one wifi network (vs the 2G and 5G previously) and have been told by all techs the new devices decide on the best path. Spectrum Modem Online Light Blinking Wireless internet connections are preferred because they offer internet signals in all nooks and corners of the space, rather than plugging the ethernet cable into one computer only. You are never safe on the internet, but the odds seem to be in your favor on this one. Any suggestions other than pay for a higher level of speed? If the commercial power supply to the telephone modem is turned off, the Battery status indicator will begin to blink much sooner. I decided to leave well enough alone and let both the components be for awhile. Sorry for late reply. Everything looks fine except there is no internet connection between the new Asus WiFi router and the Spectrum modem. We have the “Spectrum” E31T2V1 modem, TCH P/N: CVA4001CHR-R (the Technicolor version I believe) from Spectrum, made 5/2019. The router, as far as I know, isn’t determining what each device needs, the router simply supplies both bands at the same time. I don’t know that you are getting the right answers from Spectrum. Next, make sure your devices’ ether-net ports are 1gig compatible. I looked for both Technicolor and Ubee data sheets and they don’t seem to exist (which would not surprise me if this are re-badged Hitrons. It is the fastest I can get in my area, and for the last couple of years, it has worked flawlessly. Hitron modems; if you have one, throw it away. 8 Hour Arris Touchstone Modem Backup Battery for Tm802 Tm822 (colors vary) 4.1 out of 5 stars 264. Of course, if your devices are on WiFi, they will need to handle speeds with 802.11 n or 802.11 ac to be able to achieve 300mbps. I looked at the manual for the router, and the interface is minimal. Not an all-in-one. I’ve recently switched to the Hitron E31NV21 and anytime I play Call of Duty, it shuts off my entire internet after the game ends. I opened up the Asus dashboard and saw a gazillion pages, settings and options. Wait for the Online light on the front to go from flashing to solid. You shouldn’t have to wait too long, but if your modem requires a firmware update, it could take up to 20 minutes before the light turns solid. Just got the Spectrum version of this modem today. I tried to find a source to accomplish this, but after a lot of research, came up empty-handed. He loves to write about these topics and stay updated with emerging trends. My Spectrum modem is still running nicely. I’m definitely reluctant to change anything, especially as we are on the 200Gbps plan, which might be the fastest in our area at this time, but either way is adequate for our purposes. The answer is really in how your games are playing. Comcast should already have instructions on how to use non-Comcast modems with their system. They also checked all the lines and outlets to make sure there was not a wiring issue.In addition to not receiving close to the 1gig speeds i am now dealing with constant packet loss and connection drops. Their fiber is not in my neighborhood yet. Anyone? Is the E31T2V1 a router also or modem only? I have Spectrums ELP services but I never remember having this many issues watching NASCAR. Under the section entitled “Logging in to the E31N2V1, they provide the following instructions…, 1) Open a browser window If the speed is still good, then check it leaving the router, if it’s good there, then check to see if your cables are connected OK, and in any event, have them replaced, as well as any connectors. To make sure, unplug the cable for the splitter and connect it directly to the internet modem. I don’t want to purchase VOIP form them just to be able to buy a battery. Try as you might, I don’t believe you will able to access this modem. Wish I had another service to compare this to but this is it for me. I have done this before, ages ago. Thank you. Keeping them in view, let’s dive into the possible solutions that you can try right away: One of the simplest yet effective solutions to this problem could be restarting your modem. Do you see that both bands are available when you connect, say for example your laptop? Your issue sounds like the power supply to the modem, or the modem itself is failing. ARRIS SURFboard SB8200 DOCSIS 3.1 Gigabit Cable Modem, Approved for Cox, Xfinity, Spectrum & others. Users will enjoy smoother streaming, faster online gaming, better video … If not I’ll make a few suggestions. Spectrum recently upgraded my modem to the 400Mbs speed Told me need their router to "balance the signal". ODIN1112 DOCSIS 3.1 cable modem enables cable operators to enter the lucrative mobile market with small cell deployments for LTE and 5G . I used it behind a MacBook Pro, two different routers, etc. Recently I received a Spectrum modem, UBEE E31U2V1, and now I have troubles streaming NASCAR using the Spectrum and the NBCSN apps. Arris, the 900 lb gorilla, re-badges things all the time from the cable-supply side under the Arris brand, and under Surfboard (which came from Motorola before it was split apart) as is “retail” brand. Doe is also broadcast the wifi for us to connect to? Having heard about the Intel Atom Puma 6/7 problem led me to look up the Hitron Spec Sheet at https://www.hitrontech.com/product/e31n2v1/ and https://www.hitrontech.com/wp-content/uploads/2020/04/5338868b2233337bd4cb308c048cf211.pdf. No help for the battery your modem needs. Wait for the Online light on the front to go from flashing to solid. Re-insert the battery into the Telephony Gateway (see Battery Installation and Removal for details). I'm not sure of the model. Have you had problems keeping connections? Connect the Ethernet cable (supplied) to a Ethernet port on the back panel of the modem and connect the other end to the Ethernet port of a PC. Hitron paves the way for mobile backhaul over a DOCSIS® network with DOCSIS modem to support DOCSIS Time Protocol. If you see both bands, then check the connections on each device needing 2.4g. A blinking Tel 1 or Tel 2 light on your Digital Phone Modem also indicates a line is in-use. How should the WAN IP be configured? If you get a PUMA-based modem from Spectrum and want a reliable middle-speed-tier modem, you can pick whichever of the two models is less expensive. No problems since. Less than 24 hours ago I replaced my Ubee (one piece) to the new Spectrum modem and router (2 pieces) I miss one single unit. Then, Techicolor also sells this modem, with a model number of E31T2V1, – the very same model number as the Spectrum branded modem. Then the modem repeats the light sequence by blinking the blue light 10 times and then freezes the blue and red lights once. Charter Communications offers services to its customers across 44 states under the brand name Spectrum. A tree limb had been rubbing against the cable and had actually worn thru to the bare wires. When I clicked on “details” for my modem, it downloaded a user manual for the hitron product. I have not been able to get the modem to generate a setup screen. The Login screen displays. Sucks…. Do not disassemble. , Interesting article. 4.4 out of 5 stars 12,729. Complete list of cable modem light patterns (for cable modems distributed to broadband customers). Here is an article about Cable Haunt: https://www.zdnet.com/article/hundreds-of-millions-of-cable-modems-are-vulnerable-to-new-cable-haunt-vulnerability/ Sources report that Spectrum has no comment/ or has ignored requests for information about this. Thanks. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. DOCSIS 3.1 features significantly higher speeds than DOCSIS 3.0. From the specs sheets, clearly the same stuff for many units. When the last one failed, I bought an Asus RT-AC68U. However, quite recently, in terms of their internet service, there have been reports of the “US/DS light” continuously blinking followed by periods of disconnectivity. They can check your router and modem as well. No one had gotten in them (yet). Larry, I am not tech savy, but am trying to read up on Spectrum’s equipment. The Spectrum router though leaves a lot to be desired. You shouldn’t have to wait too long, but if your modem requires a firmware update, it could take up to 20 minutes before the light turns solid. Hopefully, one of our readers can give us both an answr. Since installed I am yet to receive any speeds higher than 500mbps and that was wireless on my iphone. So be aware of this. That way we don’t overload on one. Ditto. HUGE mistake. Here is a simple explanation; when the US/DS light on your modem is stable, it means you are actively connected to Spectrum Internet. My spectrum service began dropping periodically, a tech came out and fixed issues in the cable outside. I am just switching over to Spectrum and their modem (Hitron E31N2V1) should arrive soon. Inquiring minds just like not to be restricted on info but they got us on this one. Worked great for about a month, replaced and worked for one month (first was Internet lost, 2nd phone problems). You have data directly going from your modem to your router. In addition, data signals are going by Ethernet to your router. Off: No battery is installed, or the battery isn’t charged. Disconnect the power cord from the router. Solution 1: Changing Remote Battery. Here is a list of possible reasons causing this issue, once we go through them, you’ll be in a better position to find a remedy. Spectrum E31U2V1 modem pdf manual download. What router did you go with or recommend? There are a lot of variables here, and a lot about your setup that I do not know about, so I may be swinging in the dark. Tips, Reviews, News, Commentaries, and Discussions. I chose an Asus RT-AC68U router, – roughly $139 on Amazon. When working properly, your power light should display a steady light. I did see a Cisco login screen one time but that was all. For the modem, there was no access point, and I really could not tell anything about it. If I can find the cable in my parts bin, I’ll give it a try and let you know. The cable’s insulation, next to the connector was gone. Now, the device blinks the blue light next to Power about 10 times and then it once freezes both the blue light along with a new second light, the battery red light which is lower. (3)For 1gig wireless connections, your router must send a WiFi signal with the 5G band using the Wifi standard 8.11ac. According to https://www.dslreports.com/forum/r32747911- posts, Charter’s branded cable modems doesn’t allow that anymore. This is simplistic but basically, that is the flow. Everything was okay until recently when I would lose connection for a short time about once a day for about a week. 2. You are correct. It’s like pulling teeth with Spectrum service tech to please give me any modem besides a Hitron. Grandfather. Well………, maybe. There is no access to the d3.1 modems used by spectrum unless you are a tech w access to their applications. After reading the comments here, I have a concern about doing that, as everything generally works just fine. Forum discussion: I've got a TWC provided ARRIS TM602G modem. dead; I hv toshiba laptop l745 battery light n power light lit at the same time , blinking red , no display? We've updated our privacy policy to comply with Europe's General Data Protection Regulation (GDPR), the EU-U.S. Privacy Shield, and the Swiss-U.S. Privacy Shield. My company’s old VPN, AT&T Global Network, would pop-up when the connection was lost so I was always aware of when/if it happened. It also sounds like a hacker would really have to want to get in to go through the hoops necessary to complete this exploit. Thanks. 3) Enter the username and password. If Nascar is running fine, then turn the firewall back on, and check your firewall settings to determine which setting is blocking Nascar. – Al. After several calls and visits by Spectrum Techs they are assuring me that 1gig speeds are coming through the modem based on the speed tests done using their own equipment. Learn how your comment data is processed. It’s due to this modem having the Puma chipset that is defective. I have the same modem and I also have the 300 mb connection. Once your coax cable is in place, go ahead and plug in the modem’s power cable into the modem and an electrical outlet. The specs for the version I linked to are for the VOIP service. More than a battery checker, it features a built-in cell balancer, integrated servo tester and driver, and Spektrum ™ Smart battery … I am inclined to go with the “if ain’t broke, don’t fix it” philosophy, especially when you’re dealing with a lot of variables. How’s your internet been since using the Technicolor modem? After finding more about the modem’s specs, I am glad I didn’t. If you find a source that works, please let me know. What these specs are referring to is the VOIP service. However, I do remember that one version (or rather variant) does have a microphone. The CSR could not log into my new modem either. Sound like a bot wouldn’t be able to do it, which rules out a large number of hackers from the start. It amazing what is going on with speed. Did you every find out what battery it needs? I did find a detailed “Charter D31 eMTA – E31N2V1 User Guide.pdf” that shows the detailed goodies inside. How to you get into the modem to see the setup screen. My E31_2v1 is from Spectrum and does not have an active microphone. If any lights are unlit, such as the Power or Tel 1 lights, your modem may need to be reset. We have about 50 users working at home, and have VOIP softphone issues. Sorry for the lateness of this response. I didn't even know this thing had a battery and now it's flashing blue and red. I don’t recall this happening on my aris modem. These cookies do not store any personal information. Press the Reset button (A); the Power light should turn on immediately. Also notice that in the spec sheet, it clearly says this uses the Intel Atom Puma 7 processor. Hi Larry, Father. Johnny S. I have this same problem with Global Protect and drops! Hopefully, one of our readers can give us a hand with this. Just plug an ethernet cable from the modem, to the WAN port on your router. Also GPS is the Global positioning system, you mean Gbps. I stream all of our television and movies. You mentioned in a reply that the modem does not need to be in a bridge mode to connect to a router. When working properly, your power light should display a steady light. If memory serves me right, computer-to-computer connection requires a differently wired Ethernet cable, designed specifically for this type of connection. The WORST part about this issue, Spectrum doesn’t see any issues on their end. By now, I hope you have solved your problem. Now it could be that with packaging change it was switched to Broadcom, but when that happens, often the model number changes too (like in E-31-N-2-V-2 as in Version 2) but not seeing that here. Spectrum’s diligent customer service representatives will be happy to help you any time of the day or night and make sure that your problem is rectified without any delay. 40. Lots of confusion. I am not sure you are correct. I am able to log-in to my SAC2V1K router using https://192.168.1.1/ but unlike previous routers, Spectrum offers no customization tools and this seems to be by design based on my Google search results. Beyond this, a call to ASUS might be in order. I had techs to my house three different times for the same issue, each time without an acceptable result. I cannot find any way to log in to see settings, either. She had the new MAC. Required fields are marked *. This light is often labeled as Online, Cable, Sync or … Can anyone recommend a free or fee-based solution for a non-techie that is easy to use? Finally, I had enough.